We ship everywhere in the USA. Our normal Domestic shipping method is via FedEx standard (ground) delivery. Air service is also available for domestic rush orders. All orders must be shipped to a street address; we cannot ship to a POBox. Any wrong addresses given to us will result in additional shipping charges as levied by the delivery company.
Our store selection varies from week to week as we receive weekly shipments from our suppliers located all over the world. Items that are in-stock in our store will usually ship within 1-3 business days. Items that are not in stock will be added to our next incoming order and will usually ship within 10-15 business days. You will be notified by email of any shipping delay over 15 days. Many times our handcrafted items will ship to you direct from the artist’s studios and can take approximately 2 weeks for shipping. Please note that our website does not automatically indicate whether an item is in stock or not.
Please let us know if an item is needed by a certain date so we can do our best to accommodate you. We are always happy to assist with a rush order. Please call 6106640112 or email us at email@example.com to discuss your needs.
Special orders, personalized orders and custom orders will take longer. We will notify you of the approximate delivery time.
Certain larger items may require additional shipping charges. This charge is noted in the Product Description.
Pennsylvania law requires us to add sales tax 6% to the cost on all orders shipped within the state of Pennsylvania. There is no sales tax on orders shipped out of the state of Pennsylvania.
PLEASE NOTE: Each shipping address used is considered a separate order. Quality discounts, coupons and specials can only be applied to each individual order that qualifies for the promotion. Orders shipping to different addresses cannot be combined for a promotion unless all items ship to one address.
Any items shipped and either refused by the recipient or returned to us non deliverable are subject to a 25% restocking fee, shipping, handling and insurance costs are non refundable.
All surcharges that we incur from our shipping carrier for wrong or incomplete addresses will be billed to the purchaser. Please make sure to include Company Names and apartment numbers to insure prompt delivery.
￼DOMESTIC SHIPPING AND HANDLING CHARGES
Standard (ground) Delivery Methods
All charges include shipping, handling and insurance. Total cost of order standard (ground) delivery in USA
Delivery Up to $24.99
$25.00 – $49.99
$50.00 – $74.99
$75.00 – $99.99
$100.00 – $399.99
$400.00 and up
Domestic Air Express Deliveries
All charges include shipping, handling and insurance.
FedEx Next Day Air: Add 35.00 – $90.00 + actual shipping charges are calculated by the shipping weight and destination. Please call for a quote 610 664 0112
FedEx 2nd Day Air: Add $25.00 to the above standard shipping charges
FedEx 3rd Day Air: Add $15.00 to the above standard shipping charges
IMPORTANT INFORMATION REGARDING RECEIPT OF DAMAGED MERCHANDISE
We take great care in packaging your items. Please review the contents of your package to be sure there is nothing missing or damaged. Any missing or damaged items. must be reported to us within 24 hours of receipt. The following procedures must be followed for any damaged items.
1. Keep all the packaging materials and boxes
2. Call us at 610-664-0112 or email us at firstname.lastname@example.org
Please note that if the above instructions are not followed your claim will not be covered under the shipping company’s insurance policy.
RETURN, EXCHANGE & PRICING POLICY FAQ
Can I return, Make a return or an exchange?
Yes, returns or exchanges are accepted within 14 days after you receive the merchandise. If you are the purchaser you may receive a refund to your original form of payment. If you are returning a gift that was purchased for you, an exchange or a store credit can be issued for future use.
ALL RETURNS AND EXCHANGES ARE SUBJECT TO THE FOLLOWING CONDITIONS DESCRIBED BELOW
Are all items returnable? There are no returns, exchanges, or refunds on the following items:
1. Personalized items
2. Special order items
3. Kosher Scrolls
Why do you not accept returns on Kosher Scrolls?
In order to guarantee the kosher quality of our kosher scrolls to all of our customers, we cannot take back kosher scrolls, even if they are unused. If a kosher scroll is sent back for return it will be mailed back to the original purchaser via US first class mail.
What costs are non-refundable?
All shipping and handling charges Rush fees
Special order charges
Will a full refund be given during a free shipping promotion?
All items that are purchased during a free shipping promotion and returned or exchanged will be reduced to cover the original standard shipping costs.
What conditions must be met to return or exchange merchandise?
For website returns or exchanges, merchandise must be undamaged, unused and repackaged in the original box or packaging material that it was received in.
How are refunds handled if a received a gift?
Refunds are issued to the original purchaser only. Recipients of gifts may either make an exchange of merchandise or may elect to receive a store credit to be used in the future.
Where do I make my return?
If your purchase was made at the retail store location it must be returned to the store at 222 Bala Avenue, Bala Cynwyd, PA 19004. Please contact the store directly regarding any returns. 610-664-0112
If your purchase was made on the online website you must ship your return to the website address shown: RETURNS BALA JUDAICA, 222 Bala Avenue, Bala Cynwyd, PA 19004
How should I send my return?
Please ship your return prepaid and include a copy of your order or packing slip in the box. You should purchase or include the proper insurance and tracking of your own protection. We are not responsible for lost package returns or returns received damaged. If you have selected proper shipping insurance, these claims would be processed between you and the shipping carrier you selected.
What if my order was returned to you as undeliverable?
If a package is returned to us as undeliverable because of either a bad address or the recipient was unable to receive or sign for the package you will have two options.
The package can be reshipped to a different address for a charge equal to the standard shipping charges. Additionally, any additional return shipping fees levied by the shipping company will be added to the charge.
If your order is eligible, you may elect to not have your order resent and request a refund. Please note that the following fees will not be refunded to you. Original shipping, handling and insurance fees for any additional fees levied by the shipping company for the return of the package.
What should I do if I receive the wrong merchandise?
We take care in picking, packing and shipping your order. If you accidentally received the wrong merchandise that you did not order
Please keep all of the original packing materials and boxes Call us at 610-664-0112 for a return label.